Identified - A fix to this issue has been found and is ready to be applied to affected merchants using PAX A35 devices with Part Number A35-0BW-RD6-01AA. Gravity Payments will be reaching out to affected merchants to apply the fix.

We continue to work closely with PAX to address the root cause of this issue. We will provide more information as soon as it becomes available.

Jun 11, 2025 - 06:40 PDT
Update - We are continuing to drive the investigation of this issue with PAX. They have confirmed they are investigating and have escalated the issue as critical to their team.

We continue to investigate fixes and workarounds to provide relief for those affected.

Jun 10, 2025 - 07:37 PDT
Update - We are continuing to investigate this issue. We believe this issue is affecting PAX A35 devices exclusively of the A35-0BW-RD6-01AA hardware version.

PAX has acknowledged the issue and is providing Gravity with updates as they work towards a fix, or workaround.

Jun 09, 2025 - 06:17 PDT
Update - We are still investigating this issue and will provide updates and additional guidance as we have it.
Jun 06, 2025 - 14:57 PDT
Investigating - We are currently investigating the issue and will update this page with more information soon.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.

Jun 06, 2025 - 13:56 PDT
emergepay Operational
90 days ago
100.0 % uptime
Today
Gravity Dashboard Operational
90 days ago
100.0 % uptime
Today
Gift Card Server Operational
90 days ago
100.0 % uptime
Today
Cloud Controllers Operational
90 days ago
100.0 % uptime
Today
EasyIntegrator API Operational
90 days ago
100.0 % uptime
Today
Processing Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Resolved - Processing transactions with USAePay has remained stable for over 24 hours, and no further errors have been observed.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel :8667014700.

Jul 5, 16:35 PDT
Monitoring - USAePay has implemented a fix, and we have observed no further timeouts. We are continuing to monitor for any further errors.

If you are having any difficulties processing transactions, please contact our support team at support@gravitypayments.com or call tel: 8667014700.

Jul 4, 08:19 PDT
Investigating - We are aware of an issue with USAePay transaction processing. We will update this page with more information soon.

If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel :8667014700.

Jul 4, 07:09 PDT