Resolved -
This incident has been resolved.
Aug 5, 12:39 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 5, 12:17 PDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 5, 12:13 PDT
Investigating -
We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience.
If you have questions, please contact our support team at support@gravitypayments.com or call tel:8667014700"
Aug 5, 12:13 PDT
Resolved -
Clover transactions are now succeeding.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
Jul 28, 01:22 PDT
Investigating -
We are currently monitoring an issue causing some transactions on Clover devices to fail.
If you are having any difficulties, please contact our support team at support@gravitypayments.com or call tel:8667014700.
You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
Jul 28, 00:57 PDT
