Investigating -
We are investigating a possible service disruption with Clover that may be affecting transactions completing for customers.
We will update this page as soon as we have more information. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Sep 29, 01:36 PDT
Resolved -
This incident has been resolved and emergepay is available again.
If you continue to experience issues, please contact Techsupport@gravitypayments.com or call (866) 701-4700. Thank you for your patience.
Sep 26, 14:45 PDT
Identified -
We have identified an issue causing some successfully processed transactions to display an incorrect “Not Approved” message. Our team has identified the source of the issue and is actively working to resolve it.
Transactions may still be successfully processed despite the error message. We recommend verifying the transaction status before attempting the transaction again to avoid potential duplicate charges.
We will provide another update as remediation progresses. No action is needed on your part.
We will provide another update by 2:45 PM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Sep 26, 13:37 PDT
Investigating -
We are investigating a possible service disruption with one of our processing partners that may be affecting transactions for customers.
Known work arounds include: Clover Standalone:
1. Process through the Clover Device as standalone. 2. Tap 4 corners of the screen and input passcode 3. Select the “Sale” app 4. Input amount and then process payment
Alternatively, you can also process through the Gravity Dashboard Virtual Terminal:
Gravity Dashboard Virtual Terminal:
1. Process through the Gravity Dashboard’s virtual terminal. 2. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 3. Next select Sale and manually enter the amount and customer’s card information. 4. Click ‘Process’
We will update this page as soon as we have more information. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Sep 26, 12:14 PDT
Resolved -
This incident has been resolved. The affected records have been corrected and emergepay is showing accurate information.
If anything still looks incorrect, please contact Techsupport@gravitypayments.com or call (866) 701-4700. Thank you for your patience."
Sep 25, 10:47 PDT
Update -
We are working through correcting the affected records No action is needed on your part.
We will provide another update by 11:00 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Sep 25, 09:58 PDT
Monitoring -
We are working through correcting the affected records No action is needed on your part.
We will provide another update by 10:00 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Sep 25, 09:23 PDT
Update -
We are working through correcting the affected records No action is needed on your part.
We will provide another update by 9:30 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Sep 25, 08:57 PDT
Identified -
We have identified an issue that caused some transaction details to be displayed incorrectly for a limited number of customers.
Payments themselves were not affected.
We are correcting the affected data and will provide another update by 9: 00 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700."
Sep 25, 08:40 PDT
