Service Provider Outage

Incident Report for Gravity Payments

Resolved

The issue has been mitigated and service is operational.

Posted Apr 01, 2021 - 16:12 PDT

Monitoring

The issue has been identified and cloud providers are working to resolve.
We are currently seeing improvements, and will continue to monitor until resolved.

Posted Apr 01, 2021 - 15:43 PDT

Identified

A major cloud provider is reporting DNS issues and this appears to be the source of the outage we are experiencing.

Posted Apr 01, 2021 - 15:00 PDT

Investigating

There is currently a widespread outage across services. We are actively investigating the issue now.

Posted Apr 01, 2021 - 14:43 PDT

This incident affected: emergepay, Gift Card Server, Cloud Controllers, EasyIntegrator API, and Processing Services.