Cloud Service Outage

Incident Report for Gravity Payments

Resolved

After migrating services internally at 12:00AM PT, intermittent errors have resolved and the service is behaving as expected.

Posted Sep 13, 2021 - 09:37 PDT

Update

We are continuing to investigate intermittent errors in our Cloud service. If a transaction fails, please wait one to two minutes and try again. If the issue persists, please contact tech support.

Posted Sep 11, 2021 - 16:09 PDT

Investigating

We are investigating an intermittent increase of errors with our Cloud service. If a transaction fails, please wait one to two minutes and try again. If the issue persists, please contact tech support.

Posted Sep 11, 2021 - 12:40 PDT

This incident affected: Cloud Controllers.