Tokenized Transaction Issues

Incident Report for Gravity Payments

Resolved

This incident has been resolved.
Posted Aug 05, 2026 - 12:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2026 - 12:17 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 05, 2026 - 12:13 PDT

Investigating

We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience.

If you have questions, please contact our support team at support@gravitypayments.com or call tel:8667014700"
Posted Aug 05, 2026 - 12:13 PDT
This incident affected: emergepay.
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