This incident has been resolved. The affected records have been corrected and emergepay is showing accurate information.
If anything still looks incorrect, please contact Techsupport@gravitypayments.com or call (866) 701-4700. Thank you for your patience."
Posted Sep 25, 2026 - 10:47 PDT
Update
We are working through correcting the affected records No action is needed on your part.
We will provide another update by 11:00 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Posted Sep 25, 2026 - 09:58 PDT
Monitoring
We are working through correcting the affected records No action is needed on your part.
We will provide another update by 10:00 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Posted Sep 25, 2026 - 09:23 PDT
Update
We are working through correcting the affected records No action is needed on your part.
We will provide another update by 9:30 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700.
Posted Sep 25, 2026 - 08:57 PDT
Identified
We have identified an issue that caused some transaction details to be displayed incorrectly for a limited number of customers.
Payments themselves were not affected.
We are correcting the affected data and will provide another update by 9: 00 AM PT. If you need help, contact Techsupport@gravitypayments.com or call (866) 701-4700."