DIS - Service Disruption

Incident Report for Gravity Payments

Resolved

Our partner DIS has resolved the issue on their side. All services should be running as expected.

If you need support, please reach out to our team at support@gravitypayments.com.

Posted Jul 31, 2025 - 12:11 PDT

Update

Our Partner DIS continues to work on a resolution and we are in communication with them. As a workaround, you can use Dashboard Virtual Terminal at dashboard.gravitypayments.com.

If you need support, please reach out to our team at support@gravitypayments.com. Thank you for your patience while this issue is being resolved.

Posted Jul 31, 2025 - 11:15 PDT

Identified

Our partner DIS is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. DIS teams are working on resolving the issue.

If you need support, please reach out to our team at support@gravitypayments.com. Thank you for your patience while this issue is being resolved.

Posted Jul 31, 2025 - 10:48 PDT

This incident affected: Processing Services.